Thank you for shopping with Action Pharma. We are committed to providing you with a smooth shopping experience, including ensuring that your orders are processed and delivered efficiently. This Shipping Policy outlines the details of our shipping process and delivery options. Please read this policy carefully before making a purchase.

Processing Time

1.1 Order Processing:
Once you place an order on our website, our team promptly begins processing it. Most orders are processed within 1 to 10 business days (excluding weekends and public holidays) from the date the order is placed. During peak seasons or sales events, processing times may be slightly longer.

1.2 Order Verification:
In some cases, we may need to verify your order details to prevent fraudulent transactions and ensure accuracy. This verification process may cause slight delays in processing your order.

Delivery times may vary depending on the shipping address and the shipping method selected during checkout.

Shipping Information

2.1 Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package and estimate its delivery date.

2.2 Shipping Costs:
Shipping costs are calculated based on the total weight of your order, the shipping method chosen, and the destination address. All shipping charges will be displayed during the checkout process before you confirm your order.

Shipping Restrictions

3.1 Domestic and International Shipping:
We currently offer shipping across India. For international orders, additional customs duties, taxes, or fees may apply. These charges are the responsibility of the recipient and are not included in the shipping fees displayed during checkout.

3.2 P.O. Box Addresses:
Certain shipping methods may not allow delivery to P.O. Box addresses. Please provide a physical address to ensure prompt delivery.

Delivery Delays

4.1 Unforeseen Circumstances:
While we strive to meet estimated delivery times, unforeseen circumstances, such as weather conditions or carrier delays, may impact the delivery process. We apologize for any inconvenience and assure you that we will work diligently to resolve such issues.

4.2 Assistance with Delays:
If your order experiences significant delays or you have concerns about its status, please contact our customer support team at info@actionpharma.in, and we will be happy to assist.

Order Fulfillment

5.1 Split Shipments:
If your order includes items from different warehouses or locations, it may be shipped in multiple packages. You will receive separate shipping confirmations and tracking numbers for each package.

5.2 Pre-Order and Back-Order Items:
If your order includes pre-order or back-order items along with in-stock items, we may wait to ship the order until all items are available unless otherwise requested. You will be notified of any delays in these cases.

Changes to the Shipping Policy

6.1 Updates to the Policy:
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website, and the effective date will be indicated at the top of the policy.