We are committed to ensuring your satisfaction with every purchase. This Return & Refund Policy outlines the procedures for returning products and requesting refunds. Please read this policy carefully before making a purchase.

Returns
1.1 Eligibility for Returns: We accept returns for pharmaceutical products within 10 days from the date of delivery. To be eligible for a return, the product must be unused, unopened, in its original packaging, and in the same condition as when you received it.

1.2 Non-Returnable Items: Due to the nature of certain pharmaceutical and healthcare products, some items may not be eligible for returns. These include:

• Opened or used products.
• Prescription medications.
• Items marked as “final sale” or “non-returnable.”

1.3 Return Process: To initiate a return, please follow these steps:
a. Contact our customer support team: Notify us of your intention to return the product by emailing support@actionpharma.com. Provide your order number and the reason for the return.
b. Package the item: Carefully package the item in its original packaging, along with any accessories, documentation, or product leaflets included.
c. Shipping: Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to a defect or an error on our part.
d. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
e. Refund or Exchange: If the return is approved, we will process a refund to your original payment method or offer an exchange based on your preference.

Refunds
2.1 Eligibility for Refunds: Refunds will be issued for items that meet our return eligibility criteria. If the return is due to a defect or an error on our part, you will be eligible for a full refund, including the cost of return shipping.

2.2 Refund Process: Refunds will be processed within 10 business days after the returned item has been inspected and approved. The refund will be issued to your original payment method.

2.3 Non-Refundable Items: Certain items are non-refundable. The following conditions apply:

• Shipping charges: These are non-refundable unless the return is due to a defect or an error on our part.
• Gift cards and promotional vouchers: These cannot be refunded or redeemed for cash.

Damaged or Defective Items
3.1 Inspection Upon Delivery: Please inspect your package and its contents upon delivery. If you receive a damaged or defective item, contact our customer support team immediately at support@actionpharma.com to initiate the return process.

3.2 Replacement or Refund: If the item is confirmed to be damaged or defective, we will offer a replacement or issue a full refund, including the cost of return shipping.

Contact Us
If you have any questions or concerns about our Return & Refund Policy, please feel free to contact us at support@actionpharma.com.